JC Helpdesk
Tickets manager for joomla
Joomla! 3.0
Version: 1.2.0
Release Date: 03 February 2022
JC Helpdesk is an advanced tickets management system for Joomla! JC Helpdesk allows you to manage tickets within your business and projects.
The system also allows you to take in charge all your client's questions and needs in help. JC Helpdesk is built in order to offer you a variety of features to quickly navigate, handle and have a global and clear overview of all your tickets.
JC Helpdesk also contains :
- Dashboard.
- Departments.
- Custom fields.
- Email notifications.
- Newest tickets module.
- Overdue Tickets module.
- Tickets statistics module.
- Departments statistics.
v1.2.0 (21/06/2023)
Improved
- add attachment now use Layout helper for better reuse
- UI/UX of attachment field improved
Fixed
- multiple <br> tags added
- some php warnings in departement form [Backend] [PHP 8.1]
v1.1.0 (03/02/2022)
Improved
- display alert if no department created from backend [New ticket creation]
- Search bar UI/UX improved
- Now we use Joomla editor instead of BBcode editor
Fixed
- Fatal error when creating a new department if no KB category selected [Backend] [Departments]
- missed JText constant [New Ticket Form]
- Issue for saving ticket reply
v1.0 (01/11/2021)
- Initial Version 1.0